Shipping policy
ORDER CONFIRMATION
After ordering online, you will receive an email confirmation from Kosci Climbing containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to ship your goods via your preferred method within 3-5 working days
We are a start up business and while we build our stock levels it may take a day or two to get stock in for shipping
If you need you order urgently or wish to query a delivery time please contact us at kosciclimbing@gmail.com
SHIPPING TIMES
Free Australia Wide standard shipping on all orders over $500!
Approximate freight times are as follows - 5-12 days from receipt of your order. Remote locations may take a bit longer
POSTAGE DISCOUNT MULTIPLE PURCHASES - SAVE ON POSTAGE
Combined Postage discounts are available when buying more than one item. Combined postage discount will automatically be applied when you are checking out with multiple items so simply add items into your shopping cart and you will get a final price in checkout. If you order over $500.00 you'll receive free standard postage.
Shipping costs are calculated by the cubic weight of your order, delivery method, and shipping address and will be delivered to your door or specified location.
Our distribution centre and freight companies operate Monday to Friday for order dispatching and deliveries.
MORE SHIPPING INFORMATION
Your exact cost of shipping will be provided after you have entered your address. This is before the payment process so you will have the option of cancelling after viewing the shipping costs, and before you go to complete checkout.
Orders to Australian destinations are trackable and shipped by Australia Post e-parcel post, express post delivery or best-suited courier for your location. Online tracking is available.
All items are delivered with authority to leave (safe drop) where possible unless otherwise selected when ordering.
CARE AND HANDLING
Items are packed with durable strength custom made packaging to protect the items inside on the journey to you. Items are checked prior to packing and handled with great care while making sure that each item is guaranteed to be dispatched in perfect condition. Kosci Climbing is not directly liable for any loss, theft, or damage to any goods whilst in transit; however, if your item arrives damaged please contact us at kosciclimbing@gmail.com
IMPORTANT SHIPPING INFORMATION
Delivery Delays:
If a product needs to be placed on back order to fulfil your request we will notify you by email if it stretches out much longer than normal freight times.
We endeavour to process and dispatch orders promptly and efficiently and almost always dispatch within 2 to 5 days. The shipping time guides provided on this website indicate approximate shipping times only - they are not guaranteed delivery times. Kosci Climbing cannot be held responsible for delays in parcels arriving at their destinations. This includes, but is not limited to: delays with any nominated carriers or carrier agents/representatives, delays in customs processing and clearance, delays resulting from industrial strikes/protests/wars/natural disasters, road, traffic or busy periods with freight companies